Royal Padel UK
At Royal Padel UK, every product reflects decades of craftsmanship, performance engineering, and professional heritage. The following Purchase Conditions outline the terms under which products are sold through our website. By placing an order, you confirm your acceptance of these conditions.
1. About Royal Padel UK
Royal Padel UK is the official UK distributor of Royal Padel products. All items sold through our website are authentic, premium products supplied through authorised manufacturing and distribution channels.
2. Product Presentation
We take great care to ensure that all product descriptions, specifications, imagery, and pricing are presented accurately.
- Product images are representative and may vary slightly in colour or finish due to lighting, screen calibration, or production refinements.
- As with all professional-grade padel equipment, minor variations in weight, balance, or surface finish may occur within accepted manufacturing tolerances.
Such variations do not affect performance or quality and are considered part of the product’s premium character.
3. Pricing & VAT
- All prices are displayed in GBP (£).
- Prices include UK VAT where applicable, unless clearly stated otherwise.
- Delivery costs are calculated and displayed prior to checkout completion.
Royal Padel UK reserves the right to adjust pricing at any time. Confirmed orders will not be affected by subsequent price changes.
4. Orders & Acceptance
An order is considered placed once payment has been successfully authorised. An order confirmation email acknowledges receipt but does not constitute acceptance.
Acceptance occurs when your order is dispatched.
We reserve the right to decline or cancel orders in exceptional circumstances, including but not limited to:
- Stock availability discrepancies
- Pricing or technical errors
- Payment authorisation failure
- Suspected fraudulent activity
Any cancelled orders will be refunded in full.
5. Secure Payments
All payments are processed securely through trusted payment providers. Royal Padel UK does not store or have access to your card or payment details.
Accepted payment methods are displayed at checkout.
6. Delivery
- Orders are shipped from UK or authorised European distribution facilities.
- Estimated delivery times are provided for guidance and are not guaranteed.
- Delays caused by couriers, customs procedures, weather, or circumstances beyond our control cannot be held against Royal Padel UK.
Risk of loss or damage transfers to the customer upon delivery.
7. International Orders
For orders shipped outside the UK, customers are responsible for:
- Any applicable customs duties, taxes, or import charges
- Compliance with local regulations
Royal Padel UK cannot be held responsible for delays or costs arising from customs clearance.
8. Returns & Cancellations
Right to Cancel
In accordance with UK consumer legislation, customers may cancel their purchase within 14 days of receiving the goods.
To qualify for a return:
- Items must be unused
- Items must be returned in original condition, with all packaging intact
Non-Returnable Items
For hygiene, safety, and performance reasons, the following items cannot be returned unless faulty:
- Racquets that have been used or played with
- Products with removed grips or protective films
- Customised or personalised items
Return requests must be authorised prior to shipping items back. Return shipping costs are the responsibility of the customer unless the item is confirmed as faulty.
9. Faults & Manufacturing Defects
If a product arrives damaged or faulty, please notify us within 48 hours of delivery, providing clear photographic evidence.
All claims are assessed in line with Royal Padel’s official warranty standards. Damage resulting from impact, misuse, temperature exposure, or normal wear is not considered a manufacturing defect.
10. Warranty
Royal Padel products are engineered for high-performance play. Warranty coverage applies solely to verified manufacturing faults and does not extend to:
- Cosmetic wear
- Damage caused by play or collisions
- Improper storage or handling
- Product modifications beyond standard grip replacement
Each warranty claim is reviewed individually.
11. Liability
Royal Padel UK shall not be liable for indirect or consequential losses, or for any loss exceeding the value of the purchased product.
Nothing in these conditions limits liability where such limitation is prohibited by law.
12. Intellectual Property
All content on this website, including imagery, branding, text, and design elements, is the intellectual property of Royal Padel or its licensors. Unauthorised use is strictly prohibited.
13. Governing Law
These Purchase Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
14. Contact
For assistance regarding orders, returns, or warranties, please contact Royal Padel UK using the official contact details provided on our website.